Terms of service.

Appointments - Please ensure you are on time to your appointments. If you're 15 minutes or more late to your appointment it may need to be rescheduled to a later date as we can have back to back clients, this will result in the loss of your deposit.

Cancellations - We understand that sometimes you may need to change your appointment and ask for your consideration by providing at least 24 hours notice, so another client may be able to benefit from the appointment time. If there is less than 24 hours notice given, this may result in a 50% charge of your booking cost. Please note, if there is more than 24 hours notice given, we can reschedule the appointment.

Privacy policy.

This privacy policy outlines how Soeur. Beauty collects, uses, and protects personal information when you interact with our website, book services, or communicate with our business.

Information We Collect

We collect information in several ways, including when you:

  • Make a booking

  • Submit an enquiry through our website or email

  • Join our mailing list

  • Browse our website (via cookies or analytics tools)

The information collected may include your name, contact details, appointment information, and any other details you choose to provide.

How Your Information Is Used

We use the information you provide to:

  • Manage and confirm appointments

  • Respond to questions or requests

  • Send updates, reminders, or marketing communications (only if you opt in)

  • Improve our website, services, and customer experience

  • Meet legal, regulatory, or record‑keeping requirements

We do not sell or share your personal information for marketing by third parties.

Cookies & Website Tracking

Our website may use cookies and analytics tools to help us understand how visitors use the site. These tools may collect non‑personal information such as:

  • Device type

  • Browser type

  • Pages viewed

  • Time spent on the site

You can adjust your browser settings to refuse or manage cookies at any time.

Use of Third‑Party Providers

To operate our business efficiently, we may use third‑party services such as:

  • Online booking platforms

  • Payment processors

  • Email or marketing software

  • Website hosting providers

These providers may handle personal information only as required to deliver their service. We encourage you to review their individual privacy policies.

Protecting Your Information

We take reasonable measures to safeguard your personal information from unauthorised access, misuse, or loss. While we aim to protect your data, no online system is completely secure.

Your Choices & Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold

  • Ask for corrections or updates

  • Request deletion of your data

  • Opt out of marketing communications

To exercise these rights, please contact us using the details below.

Contact Details

If you have questions about this Privacy Policy or how your information is handled, please reach out:

Soeur. Beauty
Email: info@soeurbeauty.com
Address: 2/1423A Pittwater Road, Narrabeen NSW 2101